We're very pleased to unleash our new site on the awaiting public - it's been a long time coming but now the much needed revamp is complete.

We've been busy bees in our studio of late which has meant that putting those final finishing touches to our own site has been put off on a few occasions.

We'd love to hear what you think about the new site - so any and all comments are welcome.  We'll arbitrarily pick our favourite from those made over the next couple of weeks and send the lucky winner a bottle of champagne.  Their comment will also feature in next month's edition of Focus On.

We'd like to support our friends at Sustrans in this years Change Your World campaign.

This year they are hoping that thousands of people will take part and leave their car behind during the first week of July (29 June – 4 July) in favour of walking, cycling, public transport, car-sharing or not making the journey at all.

If everyone gave up just one car journey a week, together we’d take 10% of car traffic off our roads, giving us healthier journeys, cleaner air and quieter streets.

If you’d like to give it a go yourself, visit:  http://www.changeyourworld.org.uk now to make your pledge and for a chance to win some great prizes.

If you would like to help put the word out about the campaign (which would be great!) there is a toolkit available to download from: http:///www.changeyourworld.org.uk/toolkit

People are more aware of and pay more attention to website usability than the whole user experience. Usability ensures that your audience are able to use the site and 'act' as you wish them to i.e. make purchases, sign up to subscriptions, download a brochure, donate etc. It also reduces points where people get stuck or frustrated so that after using the site they walk away with a positive perception of the brand.

However people tend to pay less attention to the whole user experience which includes your interaction with the user after they have left the site such as email communications, follow up calls, and dealing with enquiries, which all continue to influence your customer's perceptions of your brand.

By looking at the whole user experience as if you are a new or an existing visitor it will give you a clear idea of where your communications or processes could potentially be letting you down.

As well as using International standards for web user interfaces such as ISO 9241, we'll use our own experiences of developing websites and work closely with you to look at the bigger picture for your organisation.

If you would like us to carry out an audit of your site usability and the user experience then send me an email and we can discuss the process further.