Sharp Interpack initially approached Focus New Media to discuss a redesign of the organisation's web site. However, after spending some time looking at Sharp's business and the way they worked, we identified some areas where additional use of web technoloigies could bring benefits to the business:

• the new web site design was based on supplied guidelines and launched in conjunction with the release of a new range of sales brochures and corporate literature.
• use of web standard coding 'behind the scenes' now means that the site meets W3C-WAI guidelines on web site accessibility.
• authorised staff at Sharp Interpack are able to edit web site pages through an integrated content management system, which also allows editors to work in multiple languages, including French and Spanish.
• in addition, following consultancy and a series of meeting with key Sharp Interpack staff, a specification for a web based customer relationship management system was developed:
• • the system allows customer contact information to be viewed and maintained through an easy to use interface.
  • sales agents can view customer account details including order history, current order status and also place orders.
  • the system will soon be available to use on mobile internet devices such as PDA's - providing true functionality to agents 'in the field'.

View the Sharp Interpack web site

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